Customer Service Training Programs
A+ Customer Care
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UNMATCHED MEASURED RESULTS
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| 97% follow through on important work and personal
objectives |
| 94% are still using the tools after 2
months |
| 91% continue to be more productive at work(Average
reported productivity increase is 24%) |
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99% recommend expanding the program to others
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Our A+ Customer Care Training Programs guarantees measured improvement in levels
of real and perceived customer service by immediately improving the skills and
the commitment of everyone who has customer contact in your organization.
The 5 customer-centric steps at the core of these customer service training
programs substantially improve internal and external customer skills while
helping each individual create more value and balance with their
"customers" on and off the job.
This proven approach is built on the concept that if you take care of your
employees they in turn will take care of your customers. The work and life
application of these customer service skills demonstrates that your
organization respects that in addition to having a job, each individual
associate also has a life. Unmatched internal and external customer
satisfaction levels are the result.
Customer Service Training Program Highlights
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Knowing and communicating regularly to customers what the organization is doing
to meet their needs.
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 Understanding
the customer's business needs
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Anticipating customer needs before they become a problem
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Pre-planning to get the most from time, people and priorities
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Listening fully and with focus
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Taking ownership of problems
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Accepting responsibility outside your area
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Follow-up to ensure completion
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Prioritizing customer projects to keep both the important as well as the urgent
moving forward
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Paying positive attention to the little things for your customer
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Looking for all the ways you can deliver, not reasons you can't
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Taking a "Can Do" attitude and follow-through with action
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Being a positive influence and ambassador
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CUSTOMER SERVICE TRAINING -
BENEFITS TO THE ORGANIZATION
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CUSTOMER SERVICE TRAINING - BENEFITS TO THE INDIVIDUAL
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Recognition by your customers of your organization as being customer driven
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Focused listening that produces effective follow-up with customers
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Quick and effective project completion and problem resolution for your
customers
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Increased clarity and conciseness of communications internally and externally
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Improved relationship skills
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Better listening skills and ability to focus
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Increased productivity
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DELIVERY OPTIONS
Ongoing Work Life Training and Resources Program - Annual License
Online WorkLifeBalance University Training (unmatched content, technology
& video quality)
Worklifebalance.com Facilitators
Trainer Certification
Learn more about Customer Service Training Programs
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